FAQs
Where does JYBN STORE ship?
Shipping availability is confirmed at checkout and depends on the destination. Estimated delivery after processing is 8-16 business days for the United States and Canada, 6-16 business days for Europe and Australia, and 6-20 business days for other supported regions. Carrier, customs, holiday, or weather delays may affect these estimates.
How long does order processing take?
Orders are usually processed within 3 business days after payment is confirmed. Weekends and public holidays are not included. Processing can take slightly longer during high-volume periods, and we will email you if there is a significant delay.
How are shipping costs, duties, and taxes handled?
Shipping costs are displayed at checkout before you place the order. Any available free-shipping offer will also appear there. Taxes, duties, or import fees may vary according to the destination and local regulations.
What is the return period?
You may request a return within 14 days of receiving the product. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Contact service@jybnstore.com before returning an item to obtain the return address.
Who pays for return shipping?
For a change-of-mind return, the customer is responsible for return shipping. If the return is caused by an incorrect or damaged product, the customer is not responsible for the shipping fee. JYBN STORE does not charge a restocking fee.
How can I track my order?
When your order ships, we will send a shipping confirmation email with tracking information when tracking is available for the selected shipping method. Please allow time for the carrier to update the tracking record after receiving the package.
What should I do if an item arrives damaged or the package is lost?
Email service@jybnstore.com with your order number, the email used for the order, and any relevant photos or tracking details. This information helps our customer service team review the issue.
Can I cancel an order?
An order can be cancelled for a full refund before the product is shipped or produced. We cannot cancel an order after it has already shipped.
Are JYBN products dishwasher safe?
Care requirements vary by product and material. Follow the care guidance shown on the product page or included with the item. If dishwasher safety is not clearly stated, contact us before machine washing.
How do I choose the right bottle material?
Compare the material, size, intended drink temperature, weight, cleaning instructions, and care requirements listed on each product page. Choose the combination that best fits how and where you will use the bottle. Contact us if a product specification is unclear.
Still need help? Email service@jybnstore.com.
